Terms and Conditions

Last updated: September 30, 2026

These Terms and Conditions ("Terms") govern your use of the website and services of Brows by Aylin ("we," "us," or "our"). By using our website, booking an appointment, or opting in to text messages or email communications, you agree to these Terms.

SMS text message program

The following applies to our U.S. SMS (text message) program when you provide your mobile phone number and check the optional box consenting to receive text messages from us when you book an appointment.

Program name

Brows by Aylin SMS Notifications

Program description

We may send transactional text messages related to your eyebrow services and appointments with Brows by Aylin, including appointment confirmations, reminders, scheduling updates, and similar service-related notices. Marketing content, if any, will only be sent where permitted by law and with appropriate consent. Consent to receive text messages is not a condition of any purchase or booking.

How you opt in

You may opt in by checking the optional SMS consent box on our booking form when you request an appointment. The box is unchecked by default and checking it is entirely optional — consent is not a condition of any purchase or booking, and you can book an appointment without agreeing to receive text messages. Consent is captured per booking, is never a pre-checked box, and is used only to send the transactional messages described above. We do not add numbers to this program from any other source, and opt-in is never shared with third parties.

Message and data rates

Message and data rates may apply. Message frequency varies based on your interactions with us (for example, when you book or change an appointment). Carriers are not liable for delayed or undelivered messages.

Message frequency

You will typically receive messages only in connection with your bookings and related service communications—not on a fixed marketing schedule. Frequency depends on how often you interact with our services (for example, number of appointments or updates).

Support / contact

For help with this text message program or our services, contact us through the Contact section on our website, or call (334) 728-4742.

Opt-out and help

You can cancel SMS messages from us at any time. To opt out of receiving text messages, reply with STOP to any message. You will receive a one-time confirmation. After that, you will no longer receive SMS from this program unless you opt in again.

For additional support or information about the text program, reply with HELP or contact us using the support options above.

Terms URL

A current copy of these Terms (including this SMS disclosure) is available at: https://www.browsbyaylin.com/terms-and-conditions

Third-party messaging

We may use messaging providers (such as Twilio) to deliver text messages. Your use of SMS is also subject to your mobile carrier's terms. For more details on responsible messaging practices, see Twilio's Messaging Policy.

Email communications

When you provide your email address during booking, we will send you a transactional confirmation email from noreply@browsbyaylin.com on behalf of Brows by Aylin. These emails confirm your appointment details (service, date, and time) and are sent solely in connection with your booking.

We do not send unsolicited marketing emails. If you receive an email from us and believe it was sent in error, please contact us using the details below. Email delivery is handled by Resend; your email address is shared with Resend only as necessary to transmit messages on our behalf.

Bookings and services

Appointments are subject to availability. Service descriptions on our website are for general information; specific results vary by individual.

Deposits for online bookings

Booking online takes a deposit for your appointment. This replaced the card arrangement set out in the section below, which still governs the appointments booked under it. Both policies are on this page so that whichever one governs your booking is in front of you, and which one that is has always been decided by your own appointment record rather than by when you are reading this page: an appointment booked under the card policy stays governed by it, and an appointment booked under the deposit policy is governed by this one. This is the full text of the deposit policy, reproduced word for word rather than summarised, and version 2026-11 is the wording currently in use. The version you accepted is recorded with your appointment.

Deposit for this appointment

To book online, we take a deposit for your appointment through our payment processor, Stripe. Your payment details go straight to Stripe; we do not receive or store your full card number.

The deposit is $25 for services listed at $200 and above, $15 for services listed at $100 to $199, and $10 for services listed under $100. It is not an extra charge. It is part of what you pay for your visit, and we take it off your bill when you come in.

If you cancel your appointment, the deposit is not returned. If you do not come to your appointment, the deposit is not returned.

If you arrive more than 15 minutes after your start time, you are late. The deposit then does not come off your bill: you pay the full price of your service, and the deposit is not returned.

You can change your appointment once, free, as long as you change it at least 48 hours before it starts. Inside 48 hours, and after that one change, you can keep your time or cancel it.

If we cancel or move your appointment, your deposit comes back to you in full, or it moves with you to the new time. You are never out of pocket for a change we make.

If you have missed an appointment with us before without cancelling it, you pay the full price of your service when you book, instead of a deposit. It comes off your bill when you come in. Part of it is your deposit, which follows the rules above. The rest comes back to you if you cancel at least 24 hours before your start time, or if we cancel it for you. It is not returned if you cancel less than 24 hours before, or if you do not come. To change the service on a booking you paid in full, text us.

To change or cancel an appointment, use the link we sent you when you booked or text us at (334) 728-4742. The time we receive your message is what counts.

The charge appears on your statement as BROWSAYLIN* DEPOSIT, or BROWSAYLIN* PREPAID if you paid in full. If you think something is wrong, text us and we will look into it.

Cancellations, no-shows and the card held for appointments booked before deposits

This governs appointments booked before we moved to deposits, when booking online saved a card instead of taking one. It is no longer what a new online booking accepts. If a card was saved when you booked, this is the full text of the policy that was shown to you, and accepted by you, at that time, reproduced here word for word rather than summarised. Version 2026-09 is the most recent wording of it; the version recorded with your appointment is the one that governs your booking.

Card on file for this appointment

To book online, we keep your card on file with our payment processor, Stripe. Your card details go straight to Stripe; we only ever see the card brand and the last four digits.

You give us permission to charge that card at most once per appointment, for $25, and only in these cases:

1. You cancel less than 24 hours before your appointment starts.

2. You do not show up.

3. You move this appointment to a new time less than 24 hours before it starts. A move that late is treated as a late cancellation of the original time, because we cannot fill it, so the $25 becomes due. We do not charge it if you come to the new time. If you cancel the new time instead, we charge it, even if you cancel more than 24 hours ahead. We will email or text you to confirm this.

This fee covers part of what we lose when a booked time goes unfilled at short notice. The amount is always $25 for every service. It is not a deposit and is never applied to your service. We do not charge this card at the studio; you pay for your visit at the counter, any way you like. If we have to cancel or move your appointment, you are never charged.

To cancel or move an appointment, use the link we sent you when you booked or text us at (334) 728-4742. The time we receive your message is what counts. If you think you were charged by mistake, text us and we will look into it.

The charge appears on your statement as BROWSAYLIN* APPT FEE. We delete your card from Stripe once your appointment is finished or cancelled and any fee under this policy is settled, normally that same night. If a fee is still unresolved we keep the card until it is, and never longer than 14 days.

Appointments booked or rescheduled by the studio itself, appointments paid for in person at the counter, and walk-in visits carry no card and no fee. A $25 fee that has been charged can be refunded by the studio; contact us using the details below.

If a charge does not go through, we will send you a secure Stripe link to settle it where we can, or ask you to call or text the studio. We do not repeat a charge against a card that has been declined.

Website use

You agree not to misuse our website (including attempting to disrupt, scrape, or gain unauthorized access). We may suspend or restrict access where necessary to protect our services or users.

Limitation of liability

To the fullest extent permitted by law, Brows by Aylin is not liable for indirect, incidental, or consequential damages arising from your use of the site or services. Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the maximum extent permitted.

Changes

We may update these Terms from time to time. The "Last updated" date at the top will change when we do. Continued use of our website, SMS program, or email communications after changes constitutes acceptance of the updated Terms, to the extent allowed by law.

Contact

Questions about these Terms? Reach us via the Contact page or call (334) 728-4742.